Return & Refund Policy

Effective Date: August 9, 2026

At Mangimart, we carefully inspect and securely pack every order before dispatch. We want you to receive your products in perfect condition. If there is an issue with your order, please review the policy below.

1. Return Eligibility

Returns are accepted only in the following situations:

• The product received is damaged or defective.

• You received a wrong product or a product different from what you ordered.

• The product is missing parts or accessories that were included in the original listing.

• The product received is significantly different from the product description.

Returns are not accepted for change of mind, personal preference, or if you simply no longer want the product.

2. Unboxing Video Required

For damaged, defective, or incorrect products, an unboxing video is required to process a return or replacement claim.

The video should:

• Clearly show the unopened package before opening.

• Show the shipping label/order details.

• Show the complete unboxing process.

• Clearly show the damage, defect, or incorrect item.

Claims without a proper unboxing video may not be accepted.

3. Time Limit for Reporting Issues

Any issue with your order must be reported within 48 hours of delivery.

Please contact us through our official customer support channels with:

• Order number

• Photos of the product

• Unboxing video

• Description of the issue

Requests received after 48 hours may not be eligible for return or replacement.

4. Product Condition

To be eligible for a return, the product must generally be:

• Unused and in its original condition.

• Returned with the original packaging, accessories, and documentation.

• Properly packed to prevent further damage during return shipping.

For collectibles and die-cast models, minor variations, small paint imperfections, tiny scratches, or manufacturing inconsistencies that are part of the manufacturing process may not qualify as defects.

5. Return Shipping

If the return is approved because of an error on our part, such as receiving a wrong or damaged product, Mangimart will arrange or reimburse the applicable return shipping cost.

If a return is requested for a reason not covered by this policy, return shipping costs may be the customer's responsibility.

6. Refunds

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method or through another suitable method, as applicable.

Refund processing and crediting time may vary depending on the payment provider or bank.

Shipping charges, COD charges, or other non-refundable charges may not be refundable unless the issue was caused by Mangimart.

7. Replacement

Where possible, Mangimart may offer a replacement instead of a refund if:

• The product was damaged during delivery.

• The wrong product was shipped.

• The product has a manufacturing defect.

Replacement is subject to product availability.

If the same product is unavailable, Mangimart may provide an alternative resolution, including a refund where applicable.

8. Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, it cannot normally be cancelled through our order cancellation process.

For Cash on Delivery (COD) orders, repeated refusal or cancellation after dispatch may affect your ability to place future COD orders with Mangimart.

9. Non-Returnable Items

The following items may not be eligible for return:

• Products with missing or damaged original packaging caused by the customer.

• Products modified, customised, assembled, or altered by the customer.

• Products returned after the applicable reporting period.

• Products where the issue is caused by normal manufacturing variation or minor cosmetic imperfections.

10. Damaged Package on Delivery

If the package appears severely damaged at the time of delivery, please take photographs/videos of the package before opening it and contact us immediately.

If possible, do not discard the packaging until the issue has been resolved.

11. How to Request a Return

To request a return, please contact Mangimart customer support with your order number, photographs, and unboxing video within 48 hours of delivery.

Our team will review the claim and provide further instructions if the return is approved.

Important

Mangimart reserves the right to inspect each return request and determine whether it qualifies under this policy. Returns or refunds will not be automatically approved solely because a request has been submitted.

For any questions regarding returns or refunds, please contact our customer support team.

Mangimart
Online Store for Die-Cast Cars, Toys & Collectibles